Every business has its challenges, and bike rentals are no different. That’s why we created yoyo, looking for a way to make life easier for bike rental managers. Our software comes with a whole host of user-friendly features that can streamline every aspect of your business, leaving you with more time to focus on what you do best.
Read on to find out 3 of the most common problems faced by bike rental managers, and how we can help!
Phone bookings are great for talking to customers, and some managers love having that personal connection. But answering calls and taking down details takes a surprising amount of time, and could be one of the biggest things holding your business back.
While you’re on the phone taking a booking for one bike, someone else might want to make a group booking for 20. This wait gives them time to look up your competitors, and if they can serve them faster, that’s a missed opportunity.
It also limits your window for taking bookings, with potential customers only being able to contact you during opening hours. Time differences make this difficult for holidaymakers from abroad, while those from home will likely be at work themselves.
By offering a user-friendly online booking system, your customers can now make their own bookings anytime, any place. This opens your window of opportunity to 24/7/365, maximising your opportunities to do business.
Our software also supports Stripe, a low-risk payment gateway. This helps make the booking process even faster, while giving your customers a stronger sense of security by keeping their details safe.
All of this means you’ll have more time to focus on running your bike rental business. Without the need to answer the phone and manually enter all the booking details, you can concentrate on delivering an amazing customer experience.
Spreadsheets are complicated and have a large margin for human error. It’s easy to misread them, and even easier to enter the wrong information. This can make it difficult to keep track of your availability, ultimately running the risk of double bookings.
If you offer add-ons, have different price structures or work across multiple venues, then this can get all the more complicated. The bottom line is that spreadsheets are an easy way of making your job more difficult.
We designed yoyo with a reader-friendly dashboard which displays a clear overview of all your information in one place. It’s quick to process and is automatically updated with your online bookings, while you can easily enter any offline bookings manually.
This helps you keep track of your upcoming bookings and future availability. Plus, our online booking system can handle add-ons, different types of bikes and various pricing structures, making it all much simpler for both you and your customers.
For those with multiple venues, the dashboard also includes an overview of each venue’s booking and revenue performance. With reports ready at a click, you can quickly see how your business is doing.
The golden rule of running a bike rental business is to maintain your bikes. This ensures the safety of your customers while giving them the best experience possible. Providing clean, high-quality equipment will help set yourself apart from the competition and keep customers coming back.
As your fleet grows, staying on top of things can get a little tricky. And if one bike gets missed, this could lead to a poor customer experience or even injury. If you want to protect your customers and reputation, then you’ll need a way to keep track of your maintenance.
When you enter each bike’s details into our system, you can also set up a service schedule. Any upcoming services will then appear on your main dashboard, and you’ll get an alert for any which are overdue.
Once a service is carried out, it’s then recorded in our maintenance log. This is a really important feature for liability, making sure all the documents you need are ready to hand if a claim is ever made against you.
By having the status of every item logged and regular reminders sent to your dashboard, you’ll be able to make sure all your bikes are in tiptop condition. This makes small fleets profitable and keeps larger ones organised, while also protecting your customers.
Packed with features designed to help manage your bike rental business, yoyo leaves you with more time to focus on delivering the best customer experience. From bookings and maintenance to taking hold of every opportunity, make running your bike rental business a ride in the park!
From small fleets to multiple venues, we have packages to suit businesses of all shapes and sizes. Click here to find out more about who we can help.