Looking to boost your booking or thinking about opening a bike rental business? From online bookings to clear communication, here’s the low-down on what bike rental customers of today want from their bike rental experience. By bearing these points in mind, you can set up your bookings in a way that helps you deliver that golden 5* experience.
Convenience is a major part of customer service, and when it comes to bike rental businesses, customers want to get out on the tracks as quickly as possible. The sooner they can start cycling, the better. By reducing time spent on paperwork or waiting for bikes to be ready, you can make your bike rental experience super convenient and leave customers more likely to return or recommend your business to a friend.
When thinking about the convenience of your business, you need to look at both your store and website. yoyo’s software has been specifically designed to make the bike rental experience super convenient, with an online booking system that will help you make sure your customers’ bikes are ready on arrival.
Customers want instant and clear communication throughout the entire bike-rental process, from initial booking to getting their bikes. When travelling or visiting somewhere, people like to make plans with a reliable itinerary to avoid disappointment. That means you need more than just a company email and telephone number on your website.
When making a booking, customers will also want a verification email along with all the information they might need about the bike and the local area. With strong communication post-booking, you can give your riders confidence in your services and make them feel like valued customers. This all builds a positive image of your store, helping you deliver that 5* experience.
Your services also need to be dependable, which means that customers need to get the bike they booked for when they booked it. Traditionally, bike rental businesses have kept track of their fleet and bookings via spreadsheets. However, this manual system can easily lead to double bookings and missed maintenance, which would affect your reliability and therefore your reputation.
yoyo’s software puts a stop to this with our reliable fleet management technology. Along with a clear view of how many bikes you have available, it also helps you keep track of bike maintenance so you can make sure your fleet is fully serviced and raring to go.
Today’s customers are super savvy when it comes to finding the best deals, but they’re also happy to pay extra if bike rental businesses can offer more value. That means it’s essential that you understand what you and your business bring to the table, and that you charge the right price.
If you want to go that one step further and deliver an exceptional customer experience, you can add value by offering rental gear, providing local maps or even giving group tours around your local area. With yoyo, you can add a whole range of accessories to your bookings, or even change your prices and add seasonal discounts. This will give your customers extra value, putting you one step ahead of the competition.