Delivering a great rental experience is key to running a successful bike rental business. Here are five steps you can take to give your customers a 5* rental experience every time, and how a platform like yoyo can help encourage your customers to choose you every time.
1. Quality Products And Services
No matter what industry you’re from, delivering quality customer service is always going to be the most important part of your business. With yoyo’s bike management software, we can digitise your inventory and bookings. This will free up more of your time, leaving you to focus on the quality of your customer service.
The quality of your equipment will also have a big impact on the quality of the rental experience. Show your customers you care by keeping your fleet in tip-top shape. When updating your inventory, you can enter when each bike is due a service. Your yoyo dashboard will then send you a notification once it’s due, giving you peace of mind that everything is up to date.
2. Make Things Easy With Online Bookings
The booking process should be quick, simple and easy. Online bookings are great for this, allowing customers to see your availability and book at their leisure. Our mobile-friendly website offers ultimate ease of use, while secure payment options will give your customers confidence in your service.
Plus, with just a few clicks, you can go into the booking system yourself and add any reservations manually. This means your business is accessible to everyone, regardless of whether they prefer to book online, over the phone or in-store.
3. Make Things Faster With Extra Options
Taking advice from our bike rental managers, we have also added the option for customers to reserve accessories along with their bikes. They can now book everything they need all in one go, which means no more queuing up for any extras on the day. By making the entire process faster and more fluent, your riders can really make the most of their day out.
4. Offer A Degree Of Flexibility
Keeping your bookings flexible can stop your customers feeling restricted and add to a positive experience. Our software syncs your bookings and inventory, giving you real-time knowledge about the status of any upcoming reservations. Knowing your exact availability allows you to offer more flexible terms, and also means you can avoid causing disappointment with double bookings.
5. Keep Your Customers Fully Informed
Your website should include clear instructions and rules with transparent information, so they know exactly how your bookings work. It’s also important to offer guidance on any of the equipment they rent, and make sure they can use it confidently on their own. Another great way to deliver a positive experience is to offer tips about the local area. Are there any stunning views or great cafés that would make the day extra special? Let them know! If there are plenty of sights to see, then you might want to consider adding guided tours to your offer.
Helping You Deliver A Smooth Rental Experience
yoyo is designed to make life easier for bike rental managers, and that means helping you deliver a great rental experience. With more free time to focus on their needs and by offering a stress-free and fluent booking experience, your customers will be sure to choose you every time.